Contact Us:

Thank you for your interest in contacting us! We value your feedback, inquiries, and any other communication you wish to share. Here's how you can reach us:

Email: For general inquiries, customer support, wholesale inquiries, or any other questions, please email us at: mytinnycart@gmail.com

We strive to respond to all emails within 1-2 business days. Please be sure to include as much detail as possible in your email so that we can assist you promptly and effectively.

Social Media: Stay connected with us on our social media channels for updates, promotions, and more:

• Facebook: 
• Instagram: https://www.instagram.com/my_tinycart/ 

We love hearing from our customers and community members, so feel free to tag us, mention us, or send us a direct message on any of our social media platforms.

Visit Us: While we primarily operate online, we occasionally participate in local markets, pop-up events, and festivals. Follow us on social media or sign up for our newsletter to stay informed about any upcoming events where you can meet us in person.

Customer Support Hours: Our customer support team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM - 5:00 PM (EST)
• Saturday and Sunday: Closed

If you need assistance outside of these hours, please email us at mytinnycart@gmail.com, and we will get back to you as soon as possible during our regular business hours.

We appreciate your interest in our products and look forward to serving you!

Shipping Policy:

We're dedicated to ensuring your orders reach you promptly and conveniently. Here's how our shipping policy works:

1. Shipping Options with Delivery Standards:

   • For orders within Canada, customers have the following options at checkout:
     • Canada Post Letter Mail (No Tracking): Free for orders of $35 or more. Delivery standard: 3-7 business days.
     • Canada Post Letter Mail (No Tracking): $5 shipping fee for orders under $35. Delivery standard: 3-7 business days.
     • Expedited Shipping (with Tracking): Free for orders of $100 or more. Available for orders of any value for an additional fee. Delivery standard: 2-5 business days.

2. Expedited Shipping Option:

   • Customers have the option to choose expedited shipping at checkout for an additional fee, regardless of order value. This option provides tracking and faster delivery times.

3. Delivery Standards:

   • Please note that delivery times are estimates provided by Canada Post and may vary depending on factors such as location, weather conditions, and postal service delays.

4. International Shipping:

   • At this time, we only offer shipping within Canada. We do not currently ship internationally.

5. Shipping Address Accuracy:

   • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

6. Shipping Updates:

   • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (if applicable). You can use this information to monitor the progress of your shipment.

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact us at mytinnycart@gmail.com. We're here to help!

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns under the following conditions:

1. Eligibility:

   • Unused and unwashed products are eligible for return within 14 days of the original purchase date.

2. Return Process:

   • To initiate a return, please contact us at mytinnycart@gmail.com within 14 days of receiving your order. Please include your order number and the reason for the return in your email.

3. Return Shipping:

   • The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refund:

   • Once we receive the returned item and verify its condition, we will process the refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

5. Defective or Damaged Products:

   • If you receive a defective or damaged product, please contact us immediately at mytinnycart@gmail.com with photos of the issue. We will work with you to resolve the problem as quickly as possible.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at mytinnycart@gmail.com. We're here to help!